Effective Date: February 26, 2018
Personal information we collect may be stored and processed in the United States or any other country in which Velou or its affiliates, subsidiaries, agents, or third party service providers maintain facilities and/or infrastructure, and by submitting information to us, you consent to the transfer, processing and storage of such information outside of your country. Note that the United States is a jurisdiction in which the data protection regime may not provide the same level of security as those in the nation where you reside. Unless applicable law requires different security and protections to be applied in any given relevant jurisdiction, we apply the same principles in using, handling and transmitting data as described in this Policy in all of our operations. If you do not agree with any part of this Policy, please do not access or continue to use any the Web Sites orBusiness Services or participate in Marketing Activities or otherwise provide your personal information to us.
This Policy covers the following areas:
Please note that Section 9 of this Policy contains special disclosures and terms thatapply to Personal Data submitted by our subscribers to our Business Services. For more information on Personal Data we process on behalf of our subscribers, and your rights with respect to how Velou collects, uses and shares that information and how Velou secures and retains that information, please see Section 9.
In connection with the Collection Activities designated below we may receive information that relates to you and identifies you personally, either alone or in combination with other information available to us(“Personal Data”). The following comprises the “Collection Activities”:
In general, we may collect information that identifies you, information about how you use our Websites, and the information that you create while you interact with the Websites.Information that we collect may include the following: information that can personally identify you, such as name, telephone number, email address, or postal address; information about the equipment used to access the Websites, and use of the Websites; information provided when completing forms on our Websites; records and copies of correspondence (including email addresses and social media handles) between us; your survey responses; data ontransactions or orders on or forthe Websites orBusiness Services.
You also may contribute information that is published or displayed on public areas of our Websitesor communicated to other users of our Websites or third-parties. Such user contributions are posted and communicated to others at your own risk.
Velou may directly collect Personal Data you provide us in the following ways: (a) When you register an account, subscribe to a Business Service, or post a comment, message or complete a form on the Websites (either in public areas or directly to other users or third-parties); (b) When you create an account to use our Business Services or create a new user for that account; (c) When you complete transactions onthe Websites, such as fulfilling an order for our Business Services; (d) When you perform search queries on the Websites; (e) When you contact Velou via email or a social media channel; (f) when you contact our customersupport; (g) When you respond to surveys we ask you to complete for research purposes; (h) When you transmit information to other users of our Websites or third-parties as a user contribution; (i) When you register for or attend our Marketing Activities.
Additionally, to the extent permitted by law, Velou may collect Personal Data from other third-party sources. This information may be associated or supplemented with Personal Dataobtained through alternative sources. This information helps us to improve our Websites, to deliver better and more personalized Business Services, to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you. To the extent we combine such third-party sourced information with information we already have about you, we will treat the combined information in accordance with the practices described under this Policy and any additional restrictions imposed by the source of the data.
Third-party sources we may use vary over time, but have included or may include:
Examples of the types of Personal Data that may be obtained from public sources or purchased from third-parties and combined with information we already have about you, may include:
We are not responsible for the accuracy of any information provided by third-parties or third-party policies or practices.To the extent we use third-party payment processors to process payments, all such information is provided directly to our third-party processors.
Velou and its partners use a variety of technologies to collect information about your use the Websites or Business Services, including sending cookies to your device and using web beacons. This information helps us to improve and customize our Websites, Marketing Activities, and Business Services, and mitigate risks and the potential for fraud.
Information that is collected automatically may include the following:browser type, IP addresses,operating system, Internet Service Provider (ISP), and browsing behavior.
We may allow third parties to collect information via the Web Sites or Business Services through cookies, third party plug-ins and widgets. Third party cookies enable third party features or functionality to be provided on or through the Sites (e.g., we may use Google Analytics and Google Adwords to collect and process certain analytics data). Note that you may visit http://www.aboutads.info/choices or http://www.youronlinechoices.eu to learn about the options that some of the third parties we work with offer for opting out of certain ad targeting activities. You will need to visit those websites from each browser and device that you would like to be covered by your opt-out. Because the opt-out tools may depend on cookies, you may need to visit these sites again to reinstate your preferences if you delete your cookies.
You also can learn more about cookies by visiting http://www.allaboutcookies.org or http://ww.aboutads.info/appchoices, which include additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. For most mobile devices, you can control the interest-based ads you see in two different ways: (1) changing the privacy settings of the device itself; and (2) changing the privacy settings of your browser. In addition, please note that if you use ad blocking software on your device, this may interfere with certain features and cause a disruption of service.
Velou will retain Personal Data for so long as it continues to be useful in connection with providing or improving Velou’s Websites and Business Services and product offerings and this Policy, except if required otherwise by applicable law. We may further retain and use data as necessary to pursue legitimate business interests, comply with our legal obligations, resolve disputes, conduct audits and enforce our agreements.
Velou uses Personal Data that you provide to us to deliver content on our Websites, carry out Marketing Activities, and to provide our Business Services.We may use this Personal to achieve any of the following:
Velou may share your Personal Data with certain third-parties. This sharing is based on our relationship with those third-parties, your consent, or legal or contractual obligations that require us to share such information.We may share your Personal Data that we collect or you provide as follows:
Velou may disclose aggregated statistical data that does not contain Personal Data with third-parties.
Velou partners with third-parties that serve applications or content. These partners, including (i) third-parties that either surface advertising on the Websites or manage Velou advertising on third party sites and (ii) application providers may collect your information as you interact with them through our Websites.
You may login to our Websites using a sign-in service which authenticates your identity and provides you the option to disclose certain Personal Datato us such as your name and email address and collection of your Personal Data may occur as a result of login to our Websites using these third party sign-in services.
Velou takes precautions to secure your personal information and protect it from loss, theft, unauthorized access, destruction, use, modification and disclosure. Such measures include technological, physical and organizational safeguards that are appropriate given the sensitivity of the personal information, including maintaining controlled access to electronic and paper documents and files, and using appropriate technology safeguards such as passwords firewalls and encryption as well as non-disclosure or confidentiality agreements as we deem appropriate to protect your data. However, please note that Velou’s security measures may change or be unavailable from time to time and no data transmission over the Internet or any wireless network is 100% secure.
Velouis not responsible if you circumvent any privacy settings or security measures on our Websites. You are responsible for keeping any passwords confidential. We cannot control the actions of other users of our Websites with whom you choose to share your information; as such we cannot guarantee your contributed information cannot be viewed by unauthorized parties.
By using our Websites, Business Services, and Marketing Activities you expressly give your consent for the collection and use of your Personal Data in compliance with this Policy. This does not affect lawful processing under applicable laws based on other legal basis such as contractual obligation, compliance with applicable laws, and legitimate purposes.
Youhave the right to withdraw any consent of give us to process Personal Data oropt-out of marketing or promotional communications received from usat any time by doing the following:
Accessing or Correcting Personal Data
You have the right to review and correct your Personal Data and may do so by visiting your account settings page (if applicable) or by contacting us at the address noted in the How to Contact Velou section below.
Deletion of Personal Data
You have the right to request removal of your Personal Data and we areobligated to delete your Personal Data, where:
If you want to request removal of your Personal Data from our Websites or Business Services, you can login to the appropriate Website or Business Service or contact us at the address noted in the How to Contact Velou section below. You can also request closure of your account. We will respond to your request within 30 days. In the event we areunable to delete your Personal Data we will contact you and describe the nature of the inability.
Restrictions on Processing of Personal Data
You have the right to request the restriction of processing of your Personal Data, where:
If you want to request restriction of processing of your Personal Data, you can login to the appropriate Website or Business Service (if applicable or contact usat the address noted in the How to Contact Velou section below.
Note that where we are relying upon legitimate interest to process Personal Data, you have the right to object to that processing and we must stop that processing unless we can either demonstrate compelling legitimate grounds for the processing that override your request or where we need to process the Personal Data for the establishment, exercise, or defense of legal claims. Where we rely upon legitimate interest as a basis for processing we believe that we can demonstrate such compelling legitimate grounds, but we will consider each on a case-by-case basis.
If you want to request restriction of, or object to, the processing of your Personal Data, you can login to the appropriate Website or Business Service (if applicable or contact usat the address noted in the How to Contact Velou section below.
You have the right to a copy of your Personal Data, where:
This copy will be provided to you in a common machine-readable format. You may also require us to transmit it to another party to the extent technically feasible.
If you want to request a copy of your Personal Data, please contact us at the address noted in the How to Contact Velou section below.
Complaints and Reporting Abuse
If you have a complaint concerning our collection or use of your Personal Data or believe that the processing of your personal Data infringes applicable laws you have the right to submit a complaint to your appropriategovernmental authority.If you need to report abuse, please contact us via the How to Contact Velou section below.
Residents of California
Under law California residents have the right to periodically (typically once per calendar year) request information relating to the information we disclose to third parties for direct marketing purposes. If you are a California resident and would like to request this information, please contact us at an email or mailing address set forth below.
Note that where California State residents opt-out from permitting their Personal Data to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.
Business subscribers to Velou’s Business Services electronically submit (or cause to be submitted) data to the Business Services for hosting, indexing and related processing. Velou processes such data as provided in our subscription agreements with our subscribers, such as our Business Services Terms of Service.
As subscribers (or their partners) control the data to be processed, Velou’s network, platform, and Business Services may be used as a conduit for information.
Collection, Use and Sharing of Business Services Personal Data
The collection,use and sharing of Personal Data collected through our Business Services at the direction of our subscribers the purpose of providing the Business Services for which the subscriber has engaged Velou.
Although Velou collects Personal Data related to subscriber personnel as they configure a subscriber’s use of our Business Services, Velou has no direct relationship with individuals whose Personal Data is hosted or transmitted through the Business Services by subscribers or their permitted internet We may share your information with third-party business partners for the purpose of providing the Services to you. Those business partners will be given limited access to your personal data as is reasonably necessary to deliver the Services. Subscribers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data to Velou for processing purposes.
Velou also collects, uses, and discloses Personal Data of individuals who visit our Websites or engage in Marketing Activitiesas well as individual representatives of our subscribers, suppliers, and business partners. This Section 9 does not apply to Personal Data associated with such visitors and individual representatives collected, stored, and processed by Velou which are governed by the other provisions of this Policy.
Velou may share Personal Data with third-party business partners for the purpose of providing the Business Services. Those business partners will be given limited access to your personal data as is reasonably necessary to deliver the Services. Velou maintains contracts with these third-parties restricting their access, use, and disclosure of Personal Data.If you do not consent to sharing your Personal Data received in connection with the Business Services with our partners, please contact us at an address set forth in the How to Contact Velou section below.
Subscriber Data Purpose Limitation
As a data processor, Velou hosts, transmits, discloses, and processes data, which may include Personal Data about EU personnel of our subscribers administering, using or supporting the Business Services. Velou may process data to provide the Business Services, to prevent or address technical or service problems, to follow the instructions of our subscribers and their personnel who submitted the Personal Data, or in response to contractual or legal requirements. Velou does not control or own the data submitted by its subscribers, or their internet clients or end users, to the Business Services. Velou may share Personal Data with its subsidiaries, contractors, or third-parties if Velou undergoes a business transaction, such as a merger, acquisition by another company or sale of all or substantially all of its assets.
Rights to Subscriber Data
In Velou’s role asa data processor of Personal Datacollected on our subscriber’s behalf, Velou has no direct relationship with the individuals associated with suchPersonal Dataand has limited ability to access such Personal Data. A person who (a) seeks to access, amend or delete such Personal Dataor (b) would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the Personal Data was originally collected, then you should contact the subscriber directly. Subscribers have the ability to fulfill these requests, and Velou will provide assistance for requests that subscribers are not able to complete. We will refer your requests to the appropriate subscriber.
Subscriber Data Retention
Velou retains the Personal Data we process on behalf of our subscribers for as long as needed to provide the Business Services to our subscribers and in accordance with our subscription agreements and for so long as it continues to be useful in connection with improving the Business Services to the extent permitted by law. To the extent not deleted by our subscribers, Velou may also retain and use certain Personal Data for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.
The Websites and Business Services are intended for general audiences and is not directed to persons less than 13 years of age and we do not knowingly collect Personal Data from those persons. If you become aware that personal information about your child has been provided to Velou without your consent, please contact us. If we become aware that a child under 13 has provided us with Personal Data, we will take steps to delete the information, except where we are required by applicable law to keep it.
Depending on the context of Personal Data you provide, Velou may be the data controller (“controller”) or data processor (“processor”) of your Personal Data under this policy. Velou is a processor of Personal Data submitted to the Business Services or collected through the Business Services on behalf of or at the direction of subscribers. If you have any questions or concerns regarding this Policy or our privacy practices, including the processing of your Personal Data, if you would like to exercise your data rights under applicable laws, or if you believe your privacy rights have been violated, please contact Velou at email@example.com, or:Velou Inc., 2443 Fillmore St #380-4734, San Francisco, CA 94115, USA.